# RequestTracker

Access tickets from RequestTracker

## How it works

The Request Tracker connector will pull in all tickets updated within the last 10 minutes into the dataset.

Tickets are updated every **10** minutes.

Only Request Tracker REST API 1.0 is supported at this time. REST API 1.0 is implemented in Request Tracker 4.x,
Request Tracker 5.x is not supported currently.

## Setting up

### Create or use a Request Tracker user who has the appropriate permissions

- Create a Request Tracker user that has read access to all queues Quor should read.

### Configure Request Tracker connector and begin indexing

<Steps>
  <Step title="Open Request Tracker connector">
    Navigate to the Admin Panel and select the **Request Tracker** Connector
  </Step>

  <Step title="Enter credentials">
    In **Step 1**, provide your Request Tracker **username**, **password**, and **RT installation base url**.

    <img className="rounded-image" src="/assets/admins/connectors/requesttracker/RequestTrackerAuth.png" alt="Quor Request Tracker connector credentials form"/>
  </Step>

  <Step title="Start indexing">
    In **Step 2**, click `Connect` to begin indexing

    <img className="rounded-image" src="/assets/admins/connectors/requesttracker/RequestTrackerConnect.png" alt="Quor Request Tracker connector indexing step"/>
  </Step>
</Steps>